refund process
REFUND PROCESS

Due to the current situation related to the COVID-19 pandemic outbreak, our official programme is currently on hold until further notice. As a result, The Little Prince, The Wandering Shadows, Les Arts Florissants, New Monk Trio, Riddles and TUTU will not be held as scheduled. Audience who purchased tickets via URBTIX can apply for a full refund. Handling fees charged by credit card companies are not refundable. We apologize for any inconvenience and thank you for your support.     

For those wishing to refund their tickets, please follow the instructions here. We kindly ask for your patience as we are processing a large volume of ticket refund requests. Thank you for your understanding.

For those interested in donating all or part of the refunded amount to the Festival, the donation option can be found within the Refund Form. Thank you for your support of the French May Arts Festival.

If your ticket(s) was issued from URBTIX (applies for both credit card or cash payments)  This may include tickets purchased for Early Birds, URBTIX online platforms, URBTIX counter booking.

Ticket Refund Instructions 
Refund by email or post

  1. Please complete the Refund Form , and sign to confirm your agreement and acceptance to all Terms and Conditions of Ticket Refund. Refund Forms that are not signed will not be processed. 
  2. Please retain a photocopy of the completed and signed Refund Form and the ticket(s) (both front and back) for record and future reference. Should any original documents be lost in the refund process and the applicant fails to provide the above for reference, refund could not be processed.
  3. Please email or post the completed and signed Refund Form and the scanned copies of the ticket(s), on or before 30 June 2020, to the office’s address below:

Email
info@frenchmay.com 

Office Postal Address 
French May Arts Festival 
27/ F, 1 Des Voeux Road West, 
Sheung Wan Hong Kong

Upon receipt of the complete and accurate refund information and ticket(s), the Association Culturelle France Hong Kong will refund the ticket amount to the designated bank account as provided in the Refund Form before 30 August 2020.
 

Enquiries :
3841 7941 (Cantonese) 
3841 7939 (English)

Office Hours: Monday to Friday 9:00am – 12:30pm, 2pm – 6:00 pm  

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ASSOCIATION CULTURELLE FRANCE - HONG KONG LIMITED

27/F, 1 Des Voeux Road West
Sheung Wan

T:    E: info@frenchmay.com